Target groups

End-users

End users, also known as the regular employees, are the persons who actively use the Self-Service Portal. The end user typically searches for documents, uses the Chatbot, creates tickets or service requests and checks their lifecycle.

Managers

Manager users use Self-Service Portal to retrieve information about their organization unit, for example systems and assets belonging to their organization unit or cost center. They may also have an insight into service requests placed by their employees and decide which requests are approved or rejected.