Chatbot dialogs
When you come to USU Self-Service Portal, basically you want to solve an issue. The Chatbot and search are the two most commonly used entry points in this case.
With the Chatbot, you are able to conduct a guided conversation, to run self-help actions on the basis of the entered term or create a ticket directly from the Chatbot dialog.
Note
The main idea of the implementation is to either resolve an issue directly on the end-user's computer or guide a user to the place where he can resolve the issue.
The Chatbot dialogs may lead to the solution document, self-help action and the ticket creation.