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Searching

When you come to USU Self-Service Portal, basically you want to solve an issue. The Search or Chatbot are two most commonly used entry points in this case.

Specifically you can use the search in:

Searching in the Welcome Page

The Search box dashlet in the Welcome Page is the central building block of the USU Self-Service Portal. With this feature, searching in the Portal is a very straightforward process. All you need to do is just type what you are interested in finding into the search box and press Enter. The actual search results sorted by categories will load in a small search window below the search box.

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Search term

Enter your term into the search box and press Enter. Use the cross icon on the right to delete the search term.

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Search categories

For a better overview, the search results are sorted by the following categories:

  • Knowledge Center documents

  • USM documents

  • News & Current IT disruptions

Note that the category names can be customized.

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Search result window

The window contains all the search results sorted by the categories.

  • Use the scroll bar to scroll down the window provided that the list of search results is too long.

  • If you click a search result, the drawer with detailed info opens allowing you to work on your findings further.

Searching in the customizable item list

It is also possible to perform the search in most of the customizable item lists across the Portal.

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Note

This search type works independently of the Welcome Page search.

The following customizable item lists with the search functionality are available:

  • My open tickets

  • My resolved tickets

  • My tickets all

  • My requests

For details, see Customizable item list.

In this section: