Customizable item list
The search in the customizable item list is the simplest and the most intuitive search type: You can perform a quick ad hoc search for a keyword using a simple search field at the top of the list.
To search for an open ticket:
Click in the navigation menu.
or
Click in the Open tickets Info tile.
My open tickets dialog opens.
Enter a keyword into the search field and press Enter.
Now the search results show the exact hit.
Note
To see the full list again, delete the keyword and press Enter.
To search for the resolved tickets to be confirmed by a specific term:
Click in the navigation menu.
or
Click in the Solutions to confirm Info tile.
Solutions to confirm dialog opens.
This dialog is split in two parts: Tickets with solutions for confirmation and My resolved service requests for confirmation. The former stands for the incidents and the latter for the service requests. You can search independently in either of them.
Enter a keyword into the search field and press Enter.
Now the search results show the exact hit.
Note
To see the full list again, delete the keyword and press Enter.