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Creating a ticket: Compact form

Note

It depends on the admin settings if the end user is provided with the compact ticket form or full ticket form.

To create a ticket in a compact form:

  1. Go to the Open tickets Info tile.

  2. Click Create ticket.

    The Create ticket compact dialog opens.

    Portal_creating_ticket_compact.png

  3. Fill in a short description and optionally add an attachment.

    Note that you can also copy and paste a picture directly in the description field.

  4. Click Save.

Note

As you save a new ticket, the counter on the tile adds a number to the overall count immediately.

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