Link with requesting and fulfillment
An offer can be linked with the requesting and fulfillment processes administered by USU Service Management. The linking must be done in the USU Service Management application.
In USU Service Management, open the USU Shop Fulfillment business view and locate a Shop offers catalog. The following Shop offer attributes are relevant for request and fulfillment linking:
BPM correlation key
Correlation keys identify individual processes of the USM business process engine. The assignment of a correlation key to an offer tells the process engine to start a specific fulfillment process when the offer is requested. The process as well as the process key are defined within USU Service Management.
Some background information: Whenever an order is requested in the Shop, the main requesting process (named USU Shop2 Main) gets triggered in USM. This process scans all requested items and checks if any of the related offers have a correlation key assigned. When an assigned correlation key is identified, a fulfillment sub-process corresponding to that key is triggered.
Item type
USM item types refer to all deliverable products and services that can be purchased under the same name. The assignment of an item type to an offer can be useful for goods provisioning, CI management, monitoring or reporting. The actual use of this assignment will depend on the underlying processes.
Validation status
Validation status signifies whether the offer is properly prepared for fulfillment processing. It is assigned manually to the Shop offer (in USU Service Management) by the responsible person upon checking that all attributes needed to run the fulfillment process of the particular offer are specified correctly. The following validation status values are possible:
New - to be validated: Fulfillment attributes of the offer must be checked.
Valid for processing: Fulfillment attributes of the offer have been checked and are specified correctly.
Modified - to be validated: Fulfillment attributes of the offer have changed since their last validation and need to be checked again.
The section of offer detail displays the values of the above described attributes. Use it to see how the offer is prepared for fulfillment processing. If adjustments are necessary, go to USU Service Management and make the changes there.
Note that values displayed in the section are cached. This means that changes recently made in USU Service Management are not reflected in offer detail until the next cached values refresh (frequency of which is determined by the Cache lifetime value in Shop settings). To make sure that values displayed in the shop correspond to the current USU Service Management values, use the Clear cache function in shop Settings / Configuration / Cache management.